Refund policy

Returns are accepted, as long as they are initiated within 30 days of receiving your order. You must complete a return request, and receive approval before shipping your return or your return will not be accepted. A return request can be started by emailing customersupport@eaglevalleycutlery.com.  Please allow up to 7 business days for approval.

You will be provided a prepaid shipping label to get the item back to us. The item must be brand new and unused, including the original manufacturer's packaging and paperwork. Once we receive the item we will issue a refund minus the cost of the return shipping label. Returning an item with damaged or missing packaging may incur additional fees. If the item is found to be defective, return shipping costs will be waived.  Your refund will be issued in the same form of payment we received. We do not reimburse the cost of shipping for the initial order.